Refund policy

Every Baked Bean Cookies product is made to order through print-on-demand and produced only after you place your order. Because each item is created specifically for you, we're unable to accept returns or exchanges for the wrong size or color, or for a change of mind. Please review your size, color, and design carefully before checking out. We currently sell and ship only within the United States.

If you need a different size or color, the fastest option is to place a new order.

Order Cancellation or Change Policy

Orders may be canceled or changed only if we receive the request before the order enters production. Because production can begin quickly, we cannot guarantee cancellations, address changes, size changes, color changes, or design changes after checkout.

Damaged or Defective Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, misprinted, or you received the wrong item, contact us within 30 days of delivery with a clear photo showing the issue. We'll arrange a free reprint or a refund — there's no need to return the product. A free reprint is often the fastest resolution, but you may request a refund instead.

If you believe the item was manufactured in the wrong size or falls outside the manufacturer's stated size tolerance, please include a photo of the item laid flat with a measuring tape visible.

Minor production variations that are normal for the printing or decoration method are not considered defects.

Refunds

Once we've reviewed the issue, we'll let you know whether your refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@bakedbeancookies.com.

Sale Items and Gift Cards

Sale items and gift cards are non-returnable and non-refundable, except as required by law.

Order Tracking

After you order, you'll receive an email with a link to an order status portal that shows the stages of production, shipment, and delivery. When your order is delivered, we'll send a follow-up email inviting you to rate it. If anything is wrong, you can report it directly to our Support Team and request a free reprint or refund.

If your tracking hasn't shown delivery within 7 days after the estimated delivery date, please contact us so we can investigate. We may first ask you to confirm your address and check with your local carrier, as packages are sometimes held for pickup. So we have time to resolve the issue, please reach out no later than 25 days after the estimated delivery date. If the package is confirmed lost and the shipping address was correct, we'll arrange a free reprint. If an order is returned, delayed, or undeliverable because of an incorrect or incomplete address provided at checkout, we may not be able to offer a free reprint or a full refund.

Questions

You can always contact us for any return questions at support@bakedbeancookies.com.